5 Easy Steps to Improving Your Security Guard Service
What we have found is that almost all security guard companies are capable of supplying the support that property supervisors want, but too often do not because of a lack of continuing excellent control procedures.
Security guard companies are unlike any vendor that a property manager usually hires. If you employ a painter, you are able to see whether they are doing their tasks by looking at the walls. But when you employ a security guard company, how often can you see whether the guard organization is performing their job which includes running background checks and drug screenings, providing great training for your guards, and efficiently monitoring and supervising your guards. In most instances they probably are, but it is crucial to implement a system of verification and quality control to ensure that problems associated with the deficiency of doing these tasks don’t start to occur.
In this guide we will talk five (5) easy steps to enhancing your safety guard service and attaining everything you imagine as your ideal key holding london.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined amount of training before they can start working as security guards. If your state is one of those states, ensure that your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the sort of training that is being supplied by your security provider and inquire does it look adequate.
Additionally, is your security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they ought to be supplying you with verifications. Otherwise, why?
Another excellent method to display whether the guard is a fantastic match for your property is to conduct a short”interview” to get a feel for the guard and to explain your expectations. This initial conversation can tell you a good deal on what to expect from this shield and it gives you an opportunity to ask a different shield if you think that it is necessary.
Assess Guard Training
Although most security guard companies have a very comprehensive orientation that introduces every shield to the company itself, in many cases the guard’s orientation to his delegated land isn’t as complete. We call the orientation for the delegated land”Website Specific Training”. Learn What your site specific training looks like:
• Does it occur at your property?
• How long is each officer educated?
• How long can the security company double bank? (Double banks is the procedure for having a seasoned guard working in precisely the exact same time as the new guard.)
Determine the response to every one of the questions and be sure that they fit with what you believe is adequate. You should even consider sitting in on your safety guard company’s orientation and your site specific training to get an understanding of what goes into preparing a shield to work in your property.
Inspection Your Guard’s Supervision
Guard supervision is one of the main factors of good security guard support. When security companies deliver poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the guard to learn and better understand their duties. If the guards aren’t being supervised, they start to feel that their work isn’t important and they start to find themselves as less of a part of the security group. When guards don’t feel like part of your group it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors might not be included. If your contract does not require onsite oversight, how can your security guard company remotely oversee its defenses? Outside of the Standard security company field manager spot checks, the 2 methods of remote oversight that prove most effective are: Officer Tour Tracking Systems
If your guards are required to produce rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they’re on your property. These monitoring systems allow the security guard company to monitor the time and log the activity of these guards while they’re making rounds to several areas on your property. Many Officer Tour Tracking Systems can generate reports that empower the safety guard company to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be provided with an abridged version of those reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that using a system for guards to check in frequently with the safety guard provider provides a method of earning sure that each guard is safe and alert. By having guards check-in frequently with the safety guard company, at least every 30 minutes, guards believe that their safety is important and that being awake and alert is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are always good ways of finding out just what is occurring with your safety while you aren’t there. Through these inspections, be sure to ask your safety guards questions about their duties and responsibilities to ensure that they know their tasks. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a licensed security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when selecting a security consultant be confident that the consultant isn’t really a security guard company. If that’s the case, your audit is guaranteed to turn up problems with your current security guard company.